Refund Policy

1. Wallet Recharges

All wallet recharges are non-refundable once processed. This is because:

• Credits are immediately available for use upon payment
• We incur costs from payment processors
• The nature of API usage makes it difficult to reverse transactions

2. Exceptions

We may consider refunds in the following exceptional circumstances:

• Duplicate Charges: If you were charged multiple times for the same transaction
• Service Outages: If our service was unavailable for extended periods (>24 hours)
• Billing Errors: If there was a clear error in our billing system
• Unauthorized Charges: If your account was compromised and unauthorized charges were made

Refund requests must be submitted within 7 days of the transaction.

3. API Usage Charges

Charges for API usage are final and non-refundable. This includes:

• Token usage for AI model requests
• Successful API calls
• Failed requests due to user error (invalid parameters, etc.)

We do not charge for requests that fail due to our service errors (5xx responses).

4. How to Request a Refund

If you believe you qualify for a refund under our exceptions policy:

1. Email us at [email protected]
2. Include your account email and transaction ID
3. Provide a detailed explanation of why you're requesting a refund
4. Include any supporting documentation (screenshots, error logs, etc.)

We will review your request within 5-7 business days and respond via email.

5. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days
• You will receive an email confirmation once processed
• Bank processing times may vary

6. Account Closure

If you close your account:

• Remaining wallet balance is non-refundable
• You have 30 days to use your remaining credits before account deletion
• After 30 days, all data and credits are permanently deleted

7. Chargebacks

If you initiate a chargeback with your bank or payment provider:

• Your account will be immediately suspended
• All API access will be revoked
• We will contest fraudulent chargebacks
• Please contact us first to resolve any billing disputes

8. Contact Us

For questions about our refund policy or to request a refund, please contact:

Email: [email protected]